Or at least they’re just staffed by retards.
This is my situation: a couple of weekends ago, I was caught out in a rainstorm and my Motorola Triumph, carried by Virgin Mobile, was basically killed. I thought I was in hot water (pun totally intended) when, after I tried drying it out using the bowl of rice trick, it wouldn’t start up again. A couple of times it made it to the home screen, though I couldn’t unlock it and it kept saying there was no battery. Now, it’s just permanently dark. Fortunately, the SD card is apparently functional, as I put it into my old Samsung Intercept that I mercifully forgot to sell on eBay and it works. Not perfectly (I spent about 4 hours today trying to get music on it, for pete’s sakes) but it works. To me, this indicates that it’s probably the battery, so I want to buy a replacement.
Unfortunately, Motorola, in their infinite wisdom, apparently don’t sell replacement batteries for this phone. Neither does RadioShack (from whom I bought the phone and a one-year replacement plan for it, which apparently doesn’t cover damage! How shitty is that?). That’s when I heard that Virgin Mobile, my carrier, might provide a battery. So I asked them:
To which they ask this really simple and justified question:
To which I answer:
So far, pretty humdrum and boring, as it should be. But here is where the stupid begins, in VM’s next tweet:
Gee, maybe that’s the whole point of me asking if you sell replacement batteries! That’s how this whole thing started, after all?
fun stupid doesn’t stop there:
This is my reaction:
You know, Twitter has this handy feature called “View this conversation,” where you can see previous tweets. You should probably use it, as I pointed out.
Someone needs to straighten out Virgin Mobile’s customer support team. I don’t care if they’re using Radian 6 on Salesforce–they should know enough to check a conversation to see what’s already been said. I don’t care if they have a lot of requests–that barely takes a minute. This is simple, easy stuff.
Can you tell I’m annoyed?